Jackpocket is a lottery courier service. Users order lottery tickets via our platform that are then fulfilled on their behalf at a licensed lottery retailer.
When you place a Scratch-Off order, we send you an email confirmation that includes all your order details. You receive another email once we've secured all your scratch tickets for you, deliver them to your app, where they are ready to scratch. You can check the status of your order any time. Open the Jackpocket and tap Orders at the bottom of the screen. Within the Orders section, click on the Scratchers tab to see your scratch ticket order history.
We are legally required to provide you with your winnings. We credit your account if your ticket wins a small prize and transfer the ticket to you if it wins a large prize so you can claim it from the state lottery. For details on small and large prizes in your state please see: What happens if I win?