To ensure we fulfill scratch ticket orders in a timely manner, we accept orders during a set period each day. We list our“Business Hours'' in our Scratch-Off storefront. Open the Jackpocket app and tap the “Shop Scratchers” card on the main screen to visit our storefront. You'll be unable to order scratch-off outside of business hours, but you can check back the next day and place your order then.
What do “business hours” mean? Why are there no scratch games available to order?

Morgan
Articles in this section
- How do I know Jackpocket won’t steal my winning Scratch-off?
- What do “business hours” mean? Why are there no scratch games available to order?
- Why was my Scratch-Off order refunded?
- How do I view my past scratch orders from within the app?
- Why does my cart empty if I leave the screen?
- How can I see the prizes for each scratch game?
- How long do I have to claim my scratch prize?
- How will I know if my scratch ticket won a prize?
- How many scratch tickets can I order at a time?
- Can I order multiple scratch games at the same time?