Your physical tickets are securely stored in a locked fireproof safe. For your records, you will be given a scan of the front and back of your ticket, which you can view in your Jackpocket account, after it has been purchased on your behalf from a licensed lottery retailer. You'll also receive an email that includes the ticket serial number. 

If your ticket wins an amount under the in-store redemption threshold (typically $600, but varies by state), we'll credit your Jackpocket account and you can withdraw the winnings to your bank account. Subject to Jackpocket’s Terms of Service, if your ticket wins a large prize, we'll arrange to have the winning ticket delivered to you in a secure fashion so you can claim your prize directly from the state lottery.*
 
*Winning tickets with prizes greater than the in-store redemption threshold require you to claim your prize directly from the state lottery. Jackpocket will arrange for you to receive your ticket, subject to your jurisdiction’s regulations, to facilitate the prize claim. See Section 8 of Jackpocket’s Terms of Service for Winning Tickets and Prize Claiming. JACKPOCKET IS NOT RESPONSIBLE OR LIABLE FOR THE PAYMENT OR NON-PAYMENT OF ANY WINNING TICKET WHERE THE PRIZE EXCEEDS THE IN-STORE REDEMPTION THRESHOLD. FOR ANY WINNING TICKET THAT EXCEEDS THE IN-STORE REDEMPTION THRESHOLD, THE LOTTERY THAT ISSUED SUCH WINNING TICKET IS SOLELY RESPONSIBLE FOR THE PAYMENT OR NON-PAYMENT OF ALL PRIZES FOR THAT TICKET.