Your digital Gift Card details will be sent by Prizeout to the email address associated with your Jackpocket account. You can use the Gift Card Code & Pin received in the email to redeem online. Please be sure to check your junk folders in case it has not been received from Prizeout. 

Please confirm the email address on your Jackpocket account is accurate for your Prizeout redemption, if you need to edit your Jackpocket account email address please follow these below steps: 

1) Tap your name or email in the side menu of the app 

2) Tap Edit on the top right of the screen

3) Select Save when you are finished

Once you have chosen a Gift Card and made a successful withdrawal with Prizeout, the Gift Card will be sent to your Jackpocket email. 

Please note that once a Gift Card is redeemed and Prizeout has sent you an email to claim it, we are unable to cancel the Gift Card order or to refund your Jackpocket account or exchange it for another Gift Card. 

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