State lottery regulations require us to verify your location in order to play on Jackpocket. 

Before you order a ticket, add funds or withdraw winning credits, we must confirm that you are physically within a state where Jackpocket is available.

Here are a few tips if you are experiencing any issues with verifying your physical location: 

On a desktop or a laptop device: 

  • Please ensure that you have location services enabled on your desktop or laptop device 
  • Please ensure that any Virtual Private Networks (VPNs) or proxies are disabled from your desktop or laptop device 
  • Please clear your internet browser history and all cookies 
  • Please restart your desktop or laptop device and try again  

On a smartphone or mobile device: 

  • Please ensure that any Virtual Private Networks (VPNs) or proxies are disabled from your smartphone or mobile device 
  • Please ensure that GPS is enabled on your smartphone or mobile device 
  • Please ensure your internet browser allows for location checks 
  • Please clear your mobile internet browser history and all cookies 
  • Please restart your smartphone or mobile device and try again 

Please contact support@jackpocket.com if you are experiencing any technical issues.

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