Troubleshooting

General Questions

• ★ Why do I need to provide a picture of my ID?
• Privacy Preferences and SDKs Explained
• Why is my account suspended?
• How to play on Android in AZ, CO, ID, OH, MN, NM, MT, TX, AR, OR, WV, and DC
• I won, but now when I go to withdraw it is saying I have no withdrawable credits. Where did they go?
• Why are the tickets I've ordered not in my Orders sections?
• My ticket won, but I haven't been credited yet. How come?
• I ordered a ticket, but I have not received confirmation that it was bought and I can't see the image on the app.
• I am trying to order a ticket, but it says my age cannot be verified.
• I requested a payout a few days ago, but it still hasn't hit my bank. When will I get it?
• After the drawing, my tickets disappear from the list. Where are they?
• I didn't receive my phone verification code.
• How do I install Jackpocket on my desktop computer?
• I referred a friend but I haven't received my referral credits.
• I am trying to add my bank but I'm not receiving the verification code.
• My order was refunded due to "liability limit exceeded." What does that mean?
• I can't select a number because there is an "X" next to it
• My Autoplay(s) stopped working, how do I get them to work again?