Troubleshooting
Having a tech issue? Here are the steps to solve common questions.
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General Questions
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Why do I need to provide a picture of my ID?
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Privacy Preferences and SDKs Explained
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Why is my account suspended?
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How to place orders on Android in AZ, AR, CO, ID, MA, MN, MT, NE, NM, OH, OR, TX, WV and DC.
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I won, but now when I go to withdraw it is saying I have no withdrawable credits. Where did they go?
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Why are the tickets I've ordered not in my Orders sections?
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My ticket won, but I haven't been credited yet. How come?
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I ordered a ticket, but I have not received confirmation that it was bought and I can't see the image on the app.
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I am trying to order a ticket, but it says my age cannot be verified.
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I requested a payout a few days ago, but it still hasn't hit my bank. When will I get it?
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After the drawing, my tickets disappear from the list. Where are they?
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I didn't receive my phone verification code.
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How do I install Jackpocket on my desktop computer?
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I referred a friend but I haven't received my referral credits.
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I am trying to add my bank but I'm not receiving the verification code.
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My order was refunded due to "liability limit exceeded." What does that mean?
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I can't select a number because there is an "X" next to it
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My Smart Order(s) stopped working, how do I get them to work again?
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Why do I need to provide a picture of my ID?