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General Questions

  • Why do I need to provide a picture of my ID?
  • Privacy Preferences and SDKs Explained
  • Why is my account suspended?
  • How to play on Android in AZ, CO, ID, OH, MN, NM, MT, TX, AR, OR, WV, and DC
  • I won, but now when I go to withdraw it is saying I have no withdrawable credits. Where did they go?
  • Why are the tickets I've ordered not in my Orders sections?
  • My ticket won, but I haven't been credited yet. How come?
  • I ordered a ticket, but I have not received confirmation that it was bought and I can't see the image on the app.
  • I am trying to order a ticket, but it says my age cannot be verified.
  • I requested a payout a few days ago, but it still hasn't hit my bank. When will I get it?
  • After the drawing, my tickets disappear from the list. Where are they?
  • I didn't receive my phone verification code.
  • How do I install Jackpocket on my desktop computer?
  • I referred a friend but I haven't received my referral credits.
  • I am trying to add my bank but I'm not receiving the verification code.
  • My order was refunded due to "liability limit exceeded." What does that mean?
  • I can't select a number because there is an "X" next to it
  • My Autoplay(s) stopped working, how do I get them to work again?

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