If you’re receiving this message, please first try uninstalling and then re-installing the Jackpocket app. Once this step is complete, use your Jackpocket account credentials to log in. 

If you continue to experience issues accessing your account, please contact the Jackpocket Customer Support Team.

Important Note: If you’ve already contacted Customer Support and received a confirmation with a case number, rest assured that your question has been received and an agent will respond to you soon. Submitting a second case may delay the response time.