Need assistance? Contact the Jackpocket Customer Support Team using the Chatbot.
View the visual example below on how to find the chatbot via a desktop or laptop.
If you are a Jackpocket customer and have a complaint or concern regarding our services, please consider the following options:
Filing a Formal Complaint with Jackpocket
To formally document your concern and ensure prompt internal review, please use our dedicated online complaint forms:
If you believe Jackpocket has not resolved your complaint satisfactorily, you may escalate your concern directly to the appropriate state lottery:
Please contact your respective state lottery only after attempting to resolve your complaint directly with Jackpocket.