Need assistance? Contact the Jackpocket Customer Support Team using the Chatbot.
View the visual example below on how to find the chatbot via a desktop or laptop.
If you are a Jackpocket customer and have a complaint or concern regarding our services, please consider the following options:
Filing a Formal Complaint with Jackpocket
To formally document your concern and ensure prompt internal review, please use our dedicated online complaint forms:
- New Jersey customers: Formal Complaint Form
- New York customers: Formal Complaint Form
- Customers located in All Other Jurisdictions: Formal Complaint Form
If you believe Jackpocket has not resolved your complaint satisfactorily, you may escalate your concern directly to the appropriate state lottery:
- New Jersey Customers Only: New Jersey Lottery Customer Service - 1-800-222-0996
- New York Customers Only: New York Lottery Email - gaming.sm.ContactUs-NYLWebsite@gaming.ny.gov
- Customers in All Other Jurisdictions: Please refer to your state lottery's official website for contact information.
Please contact your respective state lottery only after attempting to resolve your complaint directly with Jackpocket.