Currently, only users physically located in the State of New Jersey at the time of playing the games will be eligible to wager on Jackpocket Casino. If you’re physically located in New Jersey and you’re still receiving a location error message, here are a few troubleshooting tips: 

1. Reset your connection by turning your WiFi off for a few seconds and turning it back on.
2. Restart your device. 
3. Ensure that you have the location plugin downloaded and installed correctly.
4. Ensure that your Location Services are enabled on your device.
5. Try using an alternate mobile, desktop and/or laptop.
6. Ensure that you do not have any Remote Desktop software or VPN enabled or running on your device.

If you need any additional support, please feel free to contact our Customer Support team via email to support@jackpocketcasino.com. 

Can I be located via Ethernet cable?

You cannot be located with an Ethernet cable.

Your device must have Wi-Fi capabilities, with the WiFi option enabled in order for our geolocation services to successfully verify your location.