A Remote Desktop Program (RDP) is software that allows remote access to a computer. If an RDP is running on your computer, then we are unable to accurately verify your location, as required by New Jersey gaming regulations.

Many programs may be recognized as RDP’s which may include software such as ‘TeamViewer’, ‘AnyDesk’, ‘LogMeIn Pro’, ‘LogMeIn Rescue’, ‘GoToAssist’ and/or any work-based internet connections such as VPNs or proxy servers.

Please be aware that simply running this software in the background while using Jackpocket Casino on your device is enough to prevent access. Please close the Remote Desktop Program the same way you would quit/exit any other program and try connecting to Jackpocket Casino again.

If you need any additional assistance, please contact our Customer Support Team via email at support@jackpocketcasino.com.