State lottery regulations require us to verify your location before ordering lottery tickets on Jackpocket.
Before you order a ticket, add funds or withdraw winning credits, we must confirm that you are physically within a state where Jackpocket is available.
Here are a few tips if you are experiencing any issues with verifying your physical location:
On a desktop or a laptop device:
- Please ensure that you have location services enabled on your desktop or laptop device
- Please ensure that any Virtual Private Networks (VPNs) or proxies are disabled from your desktop or laptop device
- Please clear your internet browser history and all cookies
- Please restart your desktop or laptop device and try again
On a smartphone or mobile device:
- Please ensure that any Virtual Private Networks (VPNs) or proxies are disabled from your smartphone or mobile device
- Please ensure that GPS is enabled on your smartphone or mobile device
- Please ensure your internet browser allows for location checks
- Please clear your mobile internet browser history and all cookies
- Please restart your smartphone or mobile device and try again
Please contact support@jackpocket.com if you are experiencing any technical issues.